Supply Chain Security & IT Operations
📍 Port St. Lucie, FL
Profile • Technical Arsenal • Training • Experience • Education
“Security is about vigilance, not just software.”
👤 Professional Profile
I am an experienced operations leader with a 15-year track record of streamlining B2B processes, managing technical support teams, and leading high-stakes logistical workflows. I am currently leveraging that background to transition into Network Defense, specializing in Supply Chain Security and Physical Infrastructure Protection.
I bridge the gap between operational “Process” and security “Protocol,” ensuring that measures are not just theoretical, but operational. My focus is on hardware hardening, threat monitoring, and maintaining the integrity of chain-of-custody environments.
🛠 Technical Arsenal
- Hardware:
PC BuildingHardware DiagnosticsPeripheral ConfigurationWindows 11 Admin - Networking:
TCP/IPSLA ManagementISP TroubleshootingModem/Router ConfigCloud Basics - Software:
ServiceNowRemedySalesforceMicrosoft 365Microsoft Access - Security & Data:
Supply Chain RiskPolicy EnforcementAccess ControlHIPAASQLData Integrity - Analytics:
Google AnalyticsSEO AuditingExcel ReportingData Visualization
📜 Professional Development & Training
CompTIA Tech+ & A+ Pathway (Skillsoft & IRSC)
- Status: Certification Candidate
- New Milestones (March 8, 2026): Data Backup and Recovery & Database Fundamentals.
- Coursework Completed: Software Development (Completed Feb 2026), Operating Systems Mastery, Software Components, Cloud Computing, Networking Concepts, Hardware Devices, & IT Essentials.
- Academic Prep: Currently enrolled in CET 1178 (A+ Hardware) and CIS 1000 (Intro to IT).
Cisco Networking Academy
- Verified Badges: Computer Hardware Basics, Introduction to Cybersecurity, Digital Safety.
💼 Professional Experience
🚚 DHL Express | Store Lead & Operations Manager
(June 2025 - Present)
- Logistical Authority: Lead B2B and retail operations, enforcing strict chain-of-custody protocols for high-value global shipments.
- Risk Mitigation: Manage physical access control and inventory integrity, ensuring 100% compliance with international shipping regulations.
🛡️ Google Trust & Safety (Teleperformance) | Content Moderator
(Aug 2024 - June 2025)
- Policy Enforcement: Analyzed high-volume data streams to enforce platform safety policies and mitigate digital risk.
- Threat Detection: Acted as a human firewall for platform integrity, identifying and escalating sensitive material based on complex community guidelines.
📞 Altice Business Support (iVox Solutions) | Operations Supervisor
(June 2022 - July 2024)
- Enterprise Leadership: Directed technical support teams for business-tier clients, prioritizing network continuity and rapid escalation resolution.
- SLA Management: Enforced strict Service Level Agreements (SLAs) to minimize downtime and optimize performance for commercial clients.
🏥 VCS Medical Associates | Sales Team Lead
(Oct 2018 - Mar 2020)
- Compliance Leadership: Managed a medical unit under strict HIPAA privacy standards and operational protocols.
- Process Improvement: Developed standardized training scripts that increased team efficiency and revenue generation.
📈 Local Search Group | SEO Consultant
(May 2018 - Sept 2018)
- Web Analytics: Executed technical SEO audits and keyword research to improve site architecture and organic visibility.
🕒 Early Career History
- Black Swan K-9 Training (2017 - 2018): Client Liaison Manager handling scheduling and billing integrity.
- Life1 Medical Alarm (2016): Medical Device Sales Specialist focused on privacy and client compliance.
- SYCN Auto Logistics (2011 - 2013): Transport Broker handling complex dispatch and logistics coordination.
🎓 Education
| Indian River State College | Associate of Science in Information Technology |
- Current Standing: 3.40 GPA with 15 credits completed toward A.S. degree.
- Spring 2026 Focus: A+ Certification (Hardware) and Introduction to Information Technology.
- Civic Literacy: Florida Civic Literacy Course Competency Met.